Privacy Policy

Last updated: 23 April 2026

This Privacy Policy explains how Spinstralia Casino, operating through spin-stralia-casino.com, collects, uses, stores, shares, and protects personal information in connection with its website, player account services, gambling operations, customer support, payment handling, fraud prevention, and legal compliance activities.

Spinstralia Casino is committed to handling personal information in a lawful, fair, and transparent manner. In the Australian context, privacy obligations may arise under the Privacy Act 1988 (Cth), including the Australian Privacy Principles, and where relevant to international operations, data protection rules such as the General Data Protection Regulation may also apply to specific processing activities. In addition, gambling operators are commonly subject to anti-money laundering and counter-terrorism financing requirements under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth), together with associated rules and guidance.

By registering an account, accessing our services, submitting your information, or continuing to use the website, you acknowledge that Spinstralia Casino must process certain personal information to provide gambling services, verify identity, maintain account security, prevent fraud, and comply with legal and regulatory obligations. Where consent is the lawful basis for a specific activity, registration or voluntary submission of information may constitute that consent. Where processing is required by law, contract, or legitimate operational necessity, that processing may continue independently of consent to the extent permitted by applicable law.

1. Who We Are

Spinstralia Casino is the operator responsible for determining the purposes and means of processing personal information collected through spin-stralia-casino.com for the services covered by this Privacy Policy.

For any privacy-related question, request, or complaint, you may contact:

• support@spin-stralia-casino.com

This email address is the sole communication channel for privacy matters under this Privacy Policy.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected when you:

• visit spin-stralia-casino.com;
• register or attempt to register a player account;
• use gambling, payment, or account management features;
• contact customer support;
• participate in promotions where permitted;
• respond to responsible gambling, security, or verification checks;
• interact with marketing communications; or
• otherwise provide information to Spinstralia Casino directly or indirectly.

This Privacy Policy should be read together with any applicable Terms and Conditions, bonus terms, responsible gambling notices, and cookie-related disclosures published on the website.

3. Information We Collect

We may collect, use, and store different categories of personal information depending on your relationship with Spinstralia Casino and the services you use.

3.1 Personal identification details

These may include:

• full name;
• date of birth;
• residential address;
• mailing address;
• email address;
• telephone number, where provided;
• username and account identifier;
• gender, where voluntarily supplied;
• nationality or country of residence, where relevant to legal checks.

3.2 Account and profile information

This may include:

• registration date and account status;
• account preferences;
• language settings;
• responsible gambling settings;
• self-exclusion or cooling-off records;
• login history;
• account notes created by support or compliance teams.

3.3 Financial and transaction data

This may include:

• deposit history;
• withdrawal history;
• wagering and betting history;
• bonus usage history;
• payment method details;
• partial card or account identifiers where retained in masked form;
• billing-related records;
• chargeback records;
• failed or reversed transaction details.

Spinstralia Casino does not state in this Privacy Policy that it stores full payment card details unless such storage is lawfully managed by a properly compliant payment provider. Payment transactions may instead be handled by authorised third-party processors.

3.4 Verification and KYC information

To comply with know your customer, age verification, fraud prevention, and AML/CFT obligations, we may collect:

• copies of passport, driver licence, or other identity documents;
• proof of address documents such as utility bills or bank statements;
• source of funds or source of wealth documentation where required;
• selfies, facial matching images, or liveness checks where used for identity verification;
• payment method ownership evidence;
• sanctions, politically exposed person, or adverse media screening results.

3.5 Communications and correspondence

We may keep records of:

• emails sent to and from support@spin-stralia-casino.com;
• customer support requests;
• complaints and dispute correspondence;
• feedback, survey responses, and service-related communications;
• records of documents or information you provide during investigations or account reviews.

3.6 Technical and device information

When you access the website, we may automatically collect:

• IP address;
• browser type and version;
• device type;
• operating system;
• referral URLs;
• date and time stamps;
• session activity;
• pages visited;
• cookies and similar tracking data;
• geolocation data derived from IP or device settings where relevant for legal restrictions and fraud screening.

3.7 Gaming and behavioural information

We may collect:

• game session records;
• stakes, wins, losses, and return activity;
• session duration;
• patterns relevant to risk monitoring;
• use of promotions;
• indicators relevant to responsible gambling interventions;
• suspected collusion, bonus abuse, or irregular play patterns.

4. How We Use Your Information

Spinstralia Casino uses personal information only where there is an appropriate legal basis and a clear operational need.

4.1 Providing gambling and account services

We use your information to:

• create and manage your player account;
• process deposits, bets, wagers, and withdrawals;
• provide access to games and related features;
• maintain records of gameplay and transactions;
• administer bonuses and promotional entitlements where applicable.

4.2 Identity verification and legal compliance

We use personal information to:

• verify age and identity;
• confirm eligibility to use the services;
• conduct KYC checks;
• meet AML/CFT obligations;
• screen for fraud, theft, money laundering, terrorist financing, and other unlawful activity;
• maintain records required by regulators, auditors, and competent authorities.

4.3 Customer support and account administration

We use information to:

• respond to account queries and support requests;
• investigate disputes and complaints;
• contact you about service issues;
• enforce our contractual terms and internal procedures.

4.4 Security, fraud prevention, and platform integrity

We use information to:

• detect unauthorised access and account takeover attempts;
• monitor suspicious transactions or gameplay;
• prevent duplicate accounts and identity misuse;
• investigate collusion, bonus abuse, payment abuse, and technical manipulation;
• secure our website, databases, and systems.

4.5 Research, analytics, and service improvement

We may use information to:

• analyse usage trends;
• improve website functionality;
• test new features;
• understand customer experience issues;
• generate internal reports, provided this is done with appropriate safeguards.

4.6 Responsible gambling and player protection

We may process information to:

• apply deposit or gameplay limits;
• honour self-exclusion requests;
• identify signs of harmful gambling behaviour;
• intervene where necessary to reduce player risk;
• comply with player protection obligations.

4.7 Marketing communication

Where permitted by law, Spinstralia Casino may use contact details, account history, and marketing preference data to send information about:

• service updates;
• offers and promotions;
• product announcements;
• responsible gambling-related notices.

You can opt out of marketing communications at any time by:

• using the unsubscribe function included in the relevant communication, where available; or
• contacting support@spin-stralia-casino.com and requesting removal from marketing lists.

Please note that opting out of marketing does not prevent Spinstralia Casino from sending non-promotional messages necessary for account administration, legal compliance, security alerts, verification requests, or important service notices.

5. Obtaining Personal Information

Spinstralia Casino may obtain personal information from several sources.

5.1 Information provided directly by you

This includes information you submit when you:

• complete registration forms;
• upload verification documents;
• make transactions;
• contact support;
• participate in surveys or promotions;
• adjust account settings;
• provide responsible gambling information.

5.2 Information collected automatically

We may collect technical, behavioural, and usage data through cookies, server logs, device identifiers, and related technologies when you use the website.

5.3 Information from third parties

Where lawful and necessary, we may receive personal information from:

• identity verification providers;
• payment service providers;
• fraud prevention and risk intelligence services;
• analytics providers;
• game content providers;
• public registers, sanctions databases, and adverse media sources;
• law enforcement bodies or regulatory agencies;
• group companies or service partners supporting account administration.

If we receive information from third parties, we will use it only for lawful and relevant purposes connected with our services, compliance functions, or risk controls.

6. Data Recipients

Access to personal information within Spinstralia Casino is limited to persons who need that information to perform their duties. Depending on the purpose, your information may be accessed by:

• customer support personnel;
• payments and finance teams;
• compliance and AML staff;
• fraud and security teams;
• responsible gambling personnel;
• technical administrators and authorised IT support staff;
• management, legal, audit, and risk personnel where necessary.

All internal access should be managed on a need-to-know basis and subject to confidentiality obligations.

7. Releasing Data to Third Parties

Spinstralia Casino may disclose personal information to third parties where disclosure is necessary, proportionate, and lawful.

7.1 Service providers and operational partners

We may share information with trusted third parties that help us operate the website and services, including:

• payment processors;
• identity verification providers;
• cloud hosting and IT infrastructure providers;
• cybersecurity and fraud monitoring providers;
• analytics services;
• customer support tools;
• game providers and software vendors where relevant to gameplay records and dispute handling.

7.2 Legal and regulatory disclosures

We may disclose personal information where required or authorised by law, including to:

• courts and tribunals;
• law enforcement authorities;
• regulators and government agencies;
• auditors and professional advisers;
• agencies responsible for AML/CFT, crime prevention, or financial intelligence.

7.3 Corporate and business transfers

If Spinstralia Casino undergoes a merger, acquisition, restructuring, financing transaction, asset sale, or business transfer, personal information may be disclosed to relevant counterparties and advisers subject to appropriate safeguards and confidentiality requirements.

7.4 International disclosures

Some service providers or technical systems may be located outside Australia. Where personal information is disclosed overseas, Spinstralia Casino will take reasonable steps to ensure the recipient handles the information in a manner consistent with applicable privacy obligations, including contractual safeguards and security requirements where appropriate.

8. Data Retention

Spinstralia Casino retains personal information only for as long as necessary for the purposes set out in this Privacy Policy, including legal, regulatory, operational, dispute resolution, audit, and security purposes.

For AML/CFT and related compliance purposes, certain records may need to be retained for at least 5 years after the end of the business relationship or the date required by applicable law. This may include identity documents, transaction records, account files, and investigation materials.

Where retention is no longer required, personal information will be securely deleted, anonymised, or irreversibly de-identified, unless further retention is required by law or reasonably necessary for the establishment, exercise, or defence of legal claims.

A request for erasure may be made by contacting support@spin-stralia-casino.com. However, erasure is not an absolute right. Spinstralia Casino may refuse deletion where continued retention is necessary for legal compliance, fraud prevention, security, dispute management, self-exclusion enforcement, or regulatory recordkeeping. If the mandatory retention period has expired and no other lawful basis for storage remains, the request will be assessed accordingly.

9. Security of Your Data

Spinstralia Casino applies technical and organisational measures designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or unauthorised access.

These measures may include:

• account access controls using unique ID and password credentials;
• encryption of data in transit through secure protocols such as TLS where implemented;
• restricted staff access based on role and necessity;
• monitoring of systems for suspicious or unauthorised activity;
• secure hosting arrangements and network controls;
• document verification procedures and audit records;
• retention and deletion controls;
• staff confidentiality duties and internal privacy procedures.

No online environment can be guaranteed to be completely secure. You are also responsible for maintaining the confidentiality of your login credentials and for notifying Spinstralia Casino promptly if you suspect unauthorised access to your account.

10. Cookies and Similar Technologies

Spinstralia Casino may use cookies and similar technologies to:

• keep the website functional;
• remember user preferences;
• maintain session integrity;
• understand traffic and usage patterns;
• improve performance and security;
• support fraud prevention.

Where required by applicable law, you may be offered cookie choices through the website interface or browser settings. Disabling certain cookies may affect the functionality or availability of parts of the website.

11. Your Rights

Subject to applicable law, you may have rights in relation to your personal information, including the right to:

• request access to personal information we hold about you;
• request correction of inaccurate, outdated, incomplete, or misleading information;
• request deletion in circumstances where retention is no longer required;
• object to or restrict certain processing activities where applicable;
• withdraw consent for processing that relies on consent, without affecting earlier lawful processing;
• opt out of direct marketing;
• request information about cross-border disclosure practices.

To exercise any of these rights, please contact:

• support@spin-stralia-casino.com

Spinstralia Casino may need to verify your identity before processing a request. In some cases, rights may be limited where exceptions apply under law, including where information must be retained for AML/CFT, fraud prevention, security, legal claims, or regulatory compliance.

12. Complaints and Contacting Us

If you believe your privacy has been affected in a way that is inconsistent with this Privacy Policy or applicable law, you may submit a complaint by email to:

• support@spin-stralia-casino.com

Please include enough detail for us to investigate the matter properly, such as your account details, the nature of the concern, and the date or period relevant to the issue.

Spinstralia Casino will review privacy complaints in a reasonable timeframe and may request additional information where necessary.

If you are not satisfied with the response, you may have the right to lodge a complaint with an applicable supervisory or regulatory authority. In Australia, privacy complaints may generally be made to the Office of the Australian Information Commissioner, subject to its rules and procedures.

13. Children and Age Restrictions

Spinstralia Casino is not intended for children or persons below the legal age required to participate in gambling activities under applicable law. We do not knowingly provide gambling services to underage individuals. If we become aware that personal information has been collected from a person who is not legally eligible, we may take steps to suspend or close the account, retain necessary records for compliance purposes, and delete or restrict further use of the information as permitted by law.

14. Changes to This Privacy Policy

Spinstralia Casino may update this Privacy Policy from time to time to reflect changes in legal requirements, regulatory expectations, technology, business operations, or privacy practices. The most current version will be published on spin-stralia-casino.com and will show the revised Last updated date at the top of the document.

Where changes are material, we may take additional steps to bring the update to your attention through the website or account-related communications.

15. Legal and Regulatory References

This Privacy Policy is informed by the following principal sources, as applicable to Australian privacy and gambling-related compliance frameworks:

• Privacy Act 1988 (Cth)
• Australian Privacy Principles contained in Schedule 1 to the Privacy Act 1988 (Cth)
• Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth)
• Anti-Money Laundering and Counter-Terrorism Financing Rules Instrument 2007 (Cth)
• Office of the Australian Information Commissioner guidance on privacy obligations and APP compliance
• AUSTRAC guidance relevant to customer identification, record-keeping, and suspicious matter reporting
• General Data Protection Regulation (EU) 2016/679, where relevant to specific cross-border processing situations

These references are provided for transparency and general information. This Privacy Policy is not legal advice to users and does not limit any rights or obligations arising under applicable law.

16. Contact Details

For all privacy questions, requests, corrections, complaints, and data-related enquiries, please contact:

• support@spin-stralia-casino.com

By using spin-stralia-casino.com and the services of Spinstralia Casino, you acknowledge that your personal information may be processed in accordance with this Privacy Policy, to the extent permitted or required by applicable law.